Frequently
Asked Questions

We operate through trusted fulfilment centres strategically located worldwide, delivering to over 190 countries.

Most orders are delivered within 1–3 working days, depending on your location. For more remote or less accessible areas, delivery may take 7–10 working days.

All orders are fully tracked from dispatch to delivery, with tracking details provided as soon as your order leaves our fulfilment centre.

At checkout, you may also see multiple delivery options depending on your region, including standard and express services.

All major payment methods are accepted, including Apple Pay, Google Pay, PayPal, Visa, Mastercard, and standard debit and credit cards. All transactions are securely processed through Stripe, a trusted and encrypted payment provider, ensuring a smooth and reliable checkout experience while protecting customer data and payments.

Yes, all orders are provided with tracking details once dispatched, allowing you to monitor your delivery in real time.

A tracking number will be provided at checkout after your order is completed and will also be sent to you via email.

If your dog has specific medical conditions, allergies, or dietary requirements, we always recommend consulting your veterinarian before making any changes to their diet.

All six PBW recipes are carefully formulated to provide balanced, consistent nutrition as part of a complete feeding approach. We recommend following our feeding guidelines and ensuring your dog's diet suits their individual needs.

With consistent feeding, many owners may notice improvements in overall wellbeing, digestion, coat condition, and energy levels.

Results can vary depending on the individual dog, but PBW is designed to provide stable, long-term nutritional support rather than short-term fixes.

No. PBW is specifically designed to remove that concern. All six PBW formulas are built as long-term feeding solutions, each using a single, clearly defined protein source.

Many products on the market use mixed or unclear protein sources, often with different fats or oils from the primary meat. PBW's single-protein approach gives you full clarity, without the guesswork or unnecessary expense.

Both our dry and wet food ranges are developed for consistency, helping your dog remain on one clean, balanced diet, reducing the risk of digestive disruption.

PBW was designed specifically to help address this exact issue. Our recipes use controlled, clearly defined ingredients with a small, purposeful ingredient list to help reduce the risk of sensitivities.

By avoiding vague protein sources, unnecessary fillers, and artificial additives, PBW offers a more predictable and transparent approach to feeding.

The most reliable way to identify food allergies in dogs is through a strict elimination diet trial. We recommend all owners carry this out with guidance from a qualified veterinarian.

PBW's structure is built on complete transparency, with strict quality control and standards at every stage of production.

As the founder, I have personally travelled the world to inspect every manufacturing facility we work with, ensuring each partner meets the highest standards. From our food to our accessories and packaging, we only use the best materials and the highest food-grade standards.

Every formula is individually tested at multiple levels, including independent third-party laboratories worldwide.

PBW uses a premium multi-layer packaging structure made from PET / VMPET / NY / PE, designed to protect the food at every stage. Each bag is built to a high-barrier, food-grade standard.

Our packaging is produced at 360 microns thickness and includes an airtight zip-seal closure, providing strong protection against moisture, air, and light.

Every material used meets strict food-grade requirements, reflecting our commitment to quality, safety, and long-term product performance.

PBW dog food is thoughtfully designed with airtight zip-seal closures to maintain freshness and quality, even after opening.

Store in a cool, dry place away from direct sunlight, and ensure the bag is properly sealed after each use to preserve freshness, quality, taste, and nutritional value.

PBW products have a shelf life of 18 months from the date of production when stored correctly.

PBW is produced in controlled batches aligned with demand to support product freshness and consistency. We do not mass overproduce or hold unnecessary stock, allowing us to maintain a high level of freshness and nutrition across every order.

Our ingredients are sourced through approved global suppliers, selected based on strict quality, safety, and traceability standards. Each supplier is carefully vetted to ensure consistency, reliability, and accountability throughout the supply chain.

All suppliers are tested and reviewed across multiple levels before any partnership is established, supported by company-led audits four times each year.

Yes, all ingredients are selected with full traceability and accountability across sourcing and production, supporting transparency at every stage.

Yes, our testing and production processes are aligned with UK standards and some of the most stringent global regulatory requirements, supporting high levels of safety and compliance.

PBW standards are set at an exceptionally high level, allowing us to meet the requirements of all international markets as we expand globally.

Yes, all products undergo internal verification and independent third-party laboratory testing to assess microbiological safety, nutritional composition, and overall quality.

We recommend gradually introducing PBW over 5–7 days by mixing it with your dog's current food, slowly increasing the PBW ratio each day. This helps support digestion and allows your dog to adjust comfortably.

Yes, PBW is designed to support dogs of all breeds, with balanced nutrition suitable for a wide range of sizes, lifestyles, and activity levels.

We do not use vague ingredients such as "meat and animal derivatives", low-quality fillers like wheat or corn, or artificial flavourings and unnecessary additives. Everything used within PBW is clearly defined, allowing you to know exactly what you are feeding your dog.

We use carefully selected, clearly identified protein sources and whole food ingredients designed to support digestion, health, and performance. Every ingredient is chosen for a reason, with full traceability, helping ensure your dog receives transparent, consistent, high-quality nutrition in every feed.

Most dog foods focus on trends or marketing. PBW is built on precision, transparency, and long-term consistency for maximum results, giving owners confidence in exactly what they are feeding. This allows owners to offer their beloved dogs a diet designed to support them properly throughout their full life beside us.