Shipping & Returns
Our Policies for a Smooth & Reliable Experience
We are committed to delivering premium nutrition products safely and efficiently across the globe. Below you'll find everything you need to know about our shipping, returns, and policies
Shipping
PBW offers worldwide shipping.
Delivery timeframes are estimates and may vary depending on destination, logistics providers, and customs processes.
Orders are processed based on production and availability. PBW operates controlled batch production to support freshness and minimize excess stock.
Tracking information will be provided once orders are dispatched.
PBW is not responsible for delays outside of its control, including courier issues, customs processing, or external disruptions.
Returns
PBW aims to provide a fair and reasonable returns process.
Returns may be considered where:
- Products arrive damaged
- Incorrect items are supplied
Due to the nature of pet food, opened or used products may only be eligible if a verified issue is present. Please report issues promptly and provide evidence if requested.
Customer Responsibility
- Providing accurate delivery information
- Storing products appropriately upon receipt
- Following feeding and usage guidelines
Refunds
Approved returns may be eligible for refund or replacement at PBW's discretion.
Refund processing times may vary depending on the payment provider, including Stripe.
Our Commitment
PBW stands behind the quality of its products.
If your dog does not accept the product, we will work with you to resolve the issue appropriately.
