Refund policy

PBW offers worldwide shipping.

Delivery timeframes are estimates and may vary depending on destination, logistics providers, and customs processes.

Orders are processed based on production and availability. PBW operates controlled batch production to support freshness and minimise excess stock.

Tracking information will be provided once orders are dispatched.

PBW is not responsible for delays outside of its control, including courier issues, customs processing, or external disruptions.

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Returns

PBW aims to provide a fair and reasonable returns process.

Returns may be considered where:
  •  Products arrive damaged
  •  Incorrect items are supplied

Due to the nature of pet food products, opened or used items may not be eligible for return unless a verified issue is present.

Customers should report issues promptly and provide supporting evidence where requested.

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Refunds

Approved returns may be eligible for refund or replacement at PBW’s discretion.

Refund processing times may vary depending on the payment provider, including Stripe.

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Customer Responsibility

Customers are responsible for:
  •  Providing accurate delivery information
  •  Storing products appropriately upon receipt
  •  Following feeding and usage guidelines

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Our Commitment

PBW stands behind the quality of its products.

If your dog does not accept the product, we will work with you to resolve the issue appropriately.