All PBW products are described as accurately as reasonably possible. However, slight variations in packaging, colour, or presentation may occur.

Products are intended for animal consumption only and should be used in accordance with feeding guidelines and individual animal requirements.

By placing an order through the website or mobile application, you confirm that all information provided is accurate and complete.

PBW reserves the right to refuse, limit, or cancel any order at its discretion, including where misuse, suspicious activity, or incorrect information is identified.

All prices are displayed in the applicable currency and may be subject to change without notice.

Payments must be made in full at the time of purchase.

Payments are processed securely through trusted third-party providers, including Stripe. PBW does not store or have access to full payment details.

• All purchases made are subject to these Terms, Privacy Policy, and Shipping & Returns policy
• You are solely responsible for your activity and interactions within the platform
• PBW does not control or accept responsibility for user interactions or behaviour within any community or social features
• Access to features, services, or functionality may be modified, restricted, or removed at any time without notice

Delivery times are estimates only and may vary depending on location and external factors.

To the fullest extent permitted by law, PBW shall not be liable for delays caused by couriers, customs, or events outside of its control.

Please refer to our Shipping & Returns policy for full details.

PBW products are designed to support general canine nutrition. They are not intended to diagnose, treat, cure, or prevent any medical condition.

Users are responsible for ensuring the suitability of products for their animal. Where appropriate, veterinary advice should be sought.

To the fullest extent permitted by applicable law, PBW shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of its products, platform, or services.

Total liability, where applicable, shall not exceed the amount paid for the product or service in question.

All content, branding, materials, and intellectual property associated with PBW remain the exclusive property of PBW and may not be used, reproduced, or distributed without prior written consent.

PBW reserves the right to update or modify these Terms at any time. Continued use of the platform constitutes acceptance of any updated Terms.